SHIPPING CHARGES

Skin Inc proudly serves customers worldwide* from our headquarters in Singapore. Customers within Singapore can shop on our Singapore site in SGD. Customers in the US and Canada may shop on our dedicated North America site in US dollars. Customers outside of Singapore, including those in the US and Canada, can shop on our Global Website in US dollars. Orders placed by midday SGT Monday through Friday (excluding holidays) are usually dispatched on the date of purchase during non-sale periods.

*Due to customs reasons beyond our control, we are not able to offer a shipping service to Russia, Spain, Mexico, Vietnam and some countries in Europe, Middle East, East Africa, Island Countries, South Asia and more. We are also regretfully unable to deliver to PO, APO, or FPO box addresses.

STANDARD DELIVERY TIMES & COSTS

DESTINATION	SHIPPING TIME	Basket Size	Shipping Fee*
Singapore	3-5 Business Days	Under SGD 40	SGD 5
Singapore	3-5 Business Days	SGD 40 and above	FREE SHIPPING
US and Canada	7-10 Business Days	Under USD 85	As calculated
US and Canada	7-10 Business Days	USD 85 and above	FREE SHIPPING
Brunei	7-10 Business Days	Under USD 200	As Calculated
Brunei	7-10 Business Days	USD 200 and above	FREE SHIPPING
Maldives	7-10 Business Days	Under USD 250	As Calculated
Maldives	7-10 Business Days	USD 250 and above	FREE SHIPPING
Malta	7-10 Business Days	Under USD 300	As Calculated
Malta	7-10 Business Days	USD 300 and above	FREE SHIPPING
Rest of the World*	7-10 Business Days	Under USD 150	As calculated
Rest of the World*	7-10 Business Days	USD 150 and above	FREE SHIPPING

Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible!

**Please be aware that shipping charges do not include import taxes, duties, or customs fees

Deliveries Within Singapore

For Singapore deliveries placed before midday on a business day, your order will be dispatched on the same day. For orders placed after midday, on weekends, or public holidays, your order will be dispatched on the next available working day. Once your order has been dispatched, it will reach you within 3-5 working days.

 

Deliveries to All Other Locations

All other orders are shipped with DHL. For orders outside of Singapore, deliveries placed before 15:00 (Singapore time) on a business day, your order will be dispatched on the same day. For orders placed after 15:00, on weekends, or public holidays, your order will be dispatched on the next available working day.

When your DHL shipment is packed and ready to be shipped from our warehouse, you will receive a direct email from webadm@dhl.com with information about your shipment, including tracking information. Please check to ensure that emails from this address are not captured in your spam or junk email folder. If you need to modify or reschedule your delivery, you can use DHL's On Demand Delivery services.

We are regretfully unable to deliver to PO, APO, or FPO box addresses. Please also note that due to customs constraints beyond our control, we are unable to ship to customers in Russia, Spain, Mexico and Vietnam. 

Customs and Duties

Please be aware that shipping charges do not include import taxes, duties, or customs fees. All applicable taxes and duties are the responsibility of the recipient, and must be paid to the carrier before goods can be released to you. Contact the customs office in your destination country for information about any applicable duties or taxes. Failure to pay for taxes and duties will result in the parcel being returned to Singapore, in which case you will receive a refund from Skin Inc, less the cost of the outbound shipment, and the return cost of shipment to Singapore.

Order cancellation / Change of Shipping Address for Open Orders

Please be aware that, once we have started to process your order, we are unable to process order cancellations. If you have recently placed and order and would like to cancel, please contact our customer service team as soon as possible and they will advise on whether or not order cancellation is possible. Depending on the stage of order processing your order is at, your refund may have a processing fee incurred, which our customer service team will communicate with you prior to proceeding with the order cancellation. 

Please be aware that, once we have started to process your order, we are unable to make any amendments to the shipping address. Changes made to your contact / shipping details in your user account will only be applied to your next order, and will not be reflected in any existing orders you have. If you become aware of a mistake in the shipping address of an order you have placed, please contact our customer service team as soon as possible and they will try to help reroute your order. If your order is unable to be rerouted / wrongly delivered as a result of an incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items. 

Refunds and Returns

While our products are manufactured to exacting Japanese standards, and we partner only with reputable delivery partners globally—sometimes things don't go as planned. If your order goes missing or arrives damaged or defective, our customer service team can assist with a refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.

• Only products purchased on www.iloveskininc.com may be returned for a refund or replacement.
• We cannot accept items purchased from another retailer for a refund or replacement.
• Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
• Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
• We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
• If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
• We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
• All refunds will be issued in the original form of payment or in Skin Inc Reward Points.

Other questions about shipping? Please email livechat@skininc.jp